Reality

Shipping
We offer free 2-day air shipping on all orders in the US. International orders ship express at a flat rate of $65. Please allow up to 2 business days for in stock orders to ship. For made-to-order or custom pieces, please allow up 2-3 weeks for orders to ship. 

Returns/Exchanges
We hope you love your jewelry, but if something isn't right, do let us know! We offer returns and exchanges up to 2 days after delivery. To start a return, write to sales@dorianwebb.com with your order number and reason for return. 

Made-to-order
Why are many of our pieces made to order? Because we're mindful of the environmental effects of excess production and enjoy tailoring our designs to meet your individual requests. 

If the jewelry you are ordering is not listed in our Ready to Ship section, please allow 2-3 weeks for its handcrafted production. We'll update you on the order's progress and delivery date. 

Customization
Have something special in mind? We'd love to create something unique for you; please contact us at sales@dorianwebb.com to begin. If you'd like modify one of our designs, please see our customization page. 

Proper care and maintenance will preserve the beauty of your jewelry for years to come.

Always avoid having your jewelry come in contact with perfumes, cosmetics or household chemicals, and store your jewelry in its pouch to lessen tarnishing. Take care to avoid exposing your jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. 

For any tarnishing that may occur, we recommend this tarnish remover. It's not suitable for argentium or porous stones; please read the instructions carefully. 

For full care instructions, refer to our product care page.